The main reason we ask for your information is to help solve your problem.We only access your information for other reasons if we really need to. Data protection law lets us do this as long as we either get your consent or we have a legitimate interest. For example we have a legitimate interest to access your data: This is called the ‘Client Experience’ survey. We might ask your permission to contact you later with an online survey about your experience getting help from us. Contact your local Citizens Advice and tell them what personal information you don't want us to store - we'll delete it. You can withdraw your consent at any time. We’ll always ask for your consent to store information about your: For example, if you want to stay anonymous we'll only record information about your problem and make sure you're not identified. If you don't want to give us certain information, you don't have to. We'll only do this if we have a legitimate interest in the information, or we need it to protect someone's life. We occasionally ask for details about someone else like a neighbour or your partner so we can deal with an enquiry. Information like your gender, ethnicity or sexual orientation Personal information - for example about family, work, or financial circumstances, or if you're vulnerable or at risk of harmĭetails about services you get that are causing you problems - like energy or postĭetails of items or services you've bought and traders you've dealt with Your name and contact details - so we can keep in touch with you about your case ![]() Depending on what you want help with, this might include: ![]() We'll only ask for information that's relevant to your problem. We'll always explain how we use your information. This means it lets us carry out our aims and goals as an organisation. We have a ‘legitimate interest’ to do this under data protection law. We collect and use the details you give us so we can help you.
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